Processing Time

Please allow 2-3 days for our team to pick and pack your order. Minimum order delivery time is 4 to 5 business days and maximum order delivery time is 8 to 10 business days of order. Shipping time frames are in addition to our processing times. Orders will be delivered between 7am – 6pm Monday to saturday. Please ensure that someone is available at your delivery address as a signature will be requested upon delivery. If an authorized person is not able to sign for your delivery the driver will leave a card and the delivery will be returned to the nearest collection center for you to collect. Please note that once your order is on its way, we are unable to change the shipping address.

Possible Delays

We do our best to ensure the timely delivery of all orders, please bear in mind that we are only provided with an estimated delivery date from our carriers. On a rare occasion, your order can arrive outside of the estimated timeframe.

Tracking Your Order

You can track your order via our shipping confirmation email and from SMS. If you do not receive your tracking details, please contact our team directly.

Duties & Taxes

Taxes and duties are calculated at checkout according to your shipping destination and itemized on the order summary page. We ship on a DDP (Delivery Duty Paid) basis, which means that all relevant import taxes and duties will be paid at the time of purchase. Note that duties and taxes are non-refundable.

Pre – Order

Pre-order items will be processed like a normal order but shipped at a later date. Date will be specified on the product page and you will receive a confirmation once your order has been shipped. For orders that contain an in-stock item/s your order will be shipped separately so you receive your in-stock item/s straight away. No additional postage charged will be incurred in these circumstances.

Gift Wrapping & Message

Currently we do not provide any Gift wrapping & customized massages for everyone. If you have any query please mail us on care@nfcsmartcard.com